Knowledge is Power

Aegis lets you categorize, prioritize and delegate problems for investigation and resolution. And you will always have a detailed history of who did what and when. The history you generate becomes a knowledge base from which everyone can draw.

Boost Productivity

Aegis’ flexible design integrates easily into your current environment without disrupting the way you work. Powerful query, reporting and graph functions let you get to the specific information you want and present it in the way most useful to you.

Intuitive and Easy to Use

Incident control is a complicated subject and you don't want to waste time on non-productive learning curves. Aegis is designed to simplify the process and to make it obvious. The first thing you will see is a list of incidents, with familiar Windows menus. Use the tabs to move between screens — Incidents, Details, Description, Release Notes and Responses. Use the toolbar to work within the screen and to access Aegis’ powerful set of tools. The filter, view and user defined sort fields list boxes let you see just the items you need, in the most appropriate sequence.

Select the thumbnails to view sample screen shots:

Incident List (22K)	Incident Detail (17K)	Sort (5K)
Sort Field Details (7K)	Filters (6K)	Filter Details (9K)

Customization

Set up your own databases the way you want them. Change your view of the information, define field names and attributes, list boxes, client and contact databases — you name it. Use Aegis as supplied or change it to work your way. The screen layout facility lets you customize the screen to suite your needs. Hide fields that you don’t need and define tab orders.

Select the thumbnails to view sample screen shots:

List Box (8K)	List Box Value (7K)	Second List Box Value (6K)
Incident Field Properties (4K)	Clients (10K)	Client Details (7K)
Field Properties (11K)	Views (5K)	View Details (8K)

Estimation and Costing

Estimate the time and cost to resolve an incident and let Aegis work out the actuals as responses are added. Each user can have an effective charge rate which will be used to calculate the actual cost, based on time spent resolving the incident.

External Email Interface

You can setup a different Email system for each user, which Aegis will use for Notification messages. The following Email systems are supported:

• SMTP: The Internet mail protocols. SMTP (Simple Mail Transport Protocol) is used for mail send.
• MAPI: Messaging Application Program Interface supported by MS Mail and MS Exchange.
• VIM: Vendor Independent Messaging used by products such as Lotus cc:Mail and Lotus Notes
• MHS: Message Handling Service, used in messaging products designed for Novell networks
• VINES Intelligent Messaging: Messaging protocol used by the Banyan VINES network operating system

Automatic Notifications

With automatic notification, nothing falls through the cracks. Two levels of notifications are provided: record level and field level notifications.

With record level notification, you can define the appropriate users to notify when an incident is added, edited, copied or deleted.

With field level notification, you can define the appropriate users to notify when a field is edited or when a field equals a defined value. For example, you can automatically notify the QA team when the status of an incident is “RESOLVED” or notify the user whom you allocated the incident for resolution.

Notification messages can also be customized. You can insert system directives, fields from the incident record, fields from the sender and recipient records, and any free form text. This allows you to create a more personalized message for each notification type.

Improves Communications

Team support is available with the multi-user versions of Aegis. Team members can quickly see the problems allocated to them, and they can use Aegis’ Note-IT! facility to take notes and send them to other team members. There’s also Reminders to keep you posted about pending deadlines, cut-off dates for new releases, team meetings, etc.

Built-in word processing and mail merge functions make it easy to get problem status and resolution information out to your clients.

Graphs and Reports

Aegis includes comprehensive reporting and graphs. See the big picture at a glance with Distribution and Trend graphs — pie, bar, area, 3D — they’re all there! The same powerful filters and sort options that you use on the main screen can also be used for reporting and graphs.

Select the thumbnails to view sample graphs:
Distribution Graph (15K)
Trend Graph (19K)

Working in a Team

Aegis is built for both single users and teams, on one system or sharing databases over a LAN. Multiuser locking and refresh ensure database integrity. Full support for delegation, prioritization, and communication between team members is provided.

Control Access

User profiles control what each user can and can’t do. All Aegis functions such as Add, Edit, Copy, Create New Database, etc. can be enabled on a user-by-user basis, giving the System Administrator total control.

Information You Need

Use Incidents to record information about problems and enhancement requests. Incident can be allocated to a team member, making them responsible for acting on a problem. The actions performed to resolve an incident are entered as responses, with each incident able to have many responses. Release notes keep track of implementation details associated with any incident and provide reporting when getting your next release ready. Client and contact details can be associated with each incident as well as external files such as fax or source code.

Select the thumbnail to view a sample Incident Response screen (17K)

And Much More...

Aegis provides a host of powerful features — little things like phone lists and reminders and big things like graphs, full import and export facility and a word processor with full mail merge capability.

Aegis’ delegation, prioritization, reporting and communication abilities help you wrap up your package and deliver quality products and services that won’t fall between the cracks.

Select the thumbnails to view sample screen shots:
Incident Attachments (5K)
Attachment Details (5K)

System Requirements:
Aegis runs on Windows 3.1x, Windows 95, Windows 98 and Windows NT 4. It is available in single user and multi-user license.

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