Aegis | ||||||||||||||||||
The Easy-to-Use Help Desk and Incident Management SystemAegis is the easy-to-use help desk and incident management system. It helps you organize client requests, product defects, and enhancement requests throughout the life cycle of your product. Its a painless approach to providing a high level of support and service to your customers. Aegis friendly, intuitive user interface makes it easy for you to put together all the information which comes in from client requests, complaints, queries, product defects and other sources. Then Aegis helps you manage the business of getting the incident resolved giving you the confidence that the service you provide is first class and that the completed product is solid. It tracks incidents from reporting through to resolution and provides a history of precisely what has been done. Aegis helps you manage incidents by delegating them and reporting on their current status. Aegis can be easily adapted to suit the following applications:
Aegis Features System Requirements:
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