Mission
Our mission is to understand the business of our customers and prospective customers, assess their needs and provide creative, responsive, timely, cost effective products by drawing upon our extensive experience and resources.

Quality Policy
MagTek is committed to designing, manufacturing and delivering quality products, which meet or exceed customer and regulatory requirements.

Everyone in the Company is committed to fully satisfying our customers by continual improvement of our processes and products.

Quality System
Our Quality Policy affirms our corporate vision of " Customer First, Quality Always".

"Quality Always is the commitment of every employee to understand and conform to requirements at all times"

To implement this policy a process of Continuous Improvement is in effect and supported by all Employees.

MagTek's quality management system embodies the principles and philosophies of Continuous Improvement; It is modeled on the formal structured of ISO-9001, the Quality Management Systems Model for quality assurance in design, development, production, installation, and servicing.

MagTek initially obtained formal certification to ISO-9001:1994 version in 1999 working with QMI, North America's leading management system registrar. QMI focuses on certifying manufacturing companies with high quality standards and requirements. In 2002 the company upgraded its quality management system and obtained certification to ISO-9001:2000 version. Ever since, MagTek is audited semi-annually by QMI to ensure that the highest quality standards and procedures are maintained.

The following elements of TQM and ISO are addressed accordingly in the overall Quality Management System:

Management
vision, mission, commitment, leadership, quality policy, and objectives

Strategic Planning
quality plans, procedures, processes, activities, quality infrastructure

Human Resources Management
employee involvement and empowerment, continuous improvement teams, education, and training

Input Controls
market analysis, customer needs, incoming quality assurance, supplier-customer partnering

In-Process Control
control of design, specifications, materials, equipment, process control, documentation control, production control, process/product audit, and verification

Measurement/Analysis
data collection and analysis, statistical techniques

Output Controls
output audit and verification, conformance to regulatory and statuary requirements

Customer Satisfaction
customer requirements and expectations, commitment, complaint resolution, satisfaction determination