IOS/Track is a web based problem, bug, and defect tracking application available as a licensed and hosted application. With IOS/Track there is no longer any need to keep track of which developer did what on such outdated tools as spreadsheets, databases, and those little pieces of paper that clutter everyone's desk. IOS/Track combines the reporting, tracking, and solving of problems, bugs, and defects into one affordable, easy-to-use application. IOS/Track also allows you to produce real-time reports, maintain a searchable database of past problems and their solutions, and connect development teams across the globe. Save your development team time, money, and lots of headaches with IOS/Track.

Benefits To Your Business

Improve Communication -- Our workflow management streamlines communication within your business by using a configurable role-based system. This insures that every person within your organization, or department, knows their tasks and assigned roles.

Improve Performance -- IOS/Track lowers the amount of time your developers spend on reporting, solving, and tracking problems, bugs, and defects which allows your development team to spend more time doing what they do best.

Increase Quality -- Reporting and tracking problems, bugs, and defects is critical to quality assurance. With IOS/Track you can stay on top of all problems, bugs, and defects so you can be assured that the product you are producing is error free.

Increase Managerial Effectiveness -- IOS/Track automates the management of workflows, provides managerial reports, and gives the manager a grand view of work assignments throughout the workflow. Due to IOS/Track's web based design, mangers can remotely access IOS/Track so they can stay on top of things from anywhere in the world.

Lower Costs -- Improving the efficiency of your team, and improving the quality of product that you produce, will lower your total development costs.

Lower Cost of Ownership -- Since IOS/Track is available as a hosted application, you can eliminate the need for software licensing or installation, and the need for costly training, technical support, and code development.

Go Global -- Your employees, staff, and customers can submit and track requests, ideas, problems, bugs and version enhancements from anywhere in the world, at any time.

The IOS/Track Difference

Web Based -- Your customers and employees can submit bug, defect, or feature requests by simply logging into IOS/Track through a standard web browser.

Centralized Searchable Database -- All problems, defects, bugs, and feature requests are stored in our searchable, sortable, and historical archive which developers access in order to find the most urgent problems or bugs and past solutions.

Flexible Automated Workflow -- IOS/Track automates the management of the problem tracking process through a configurable workflow. All problems, bugs, defects, or version enhancements are routed to the appropriate person so that they can be handled in a timely and orderly manner. The workflow is also configurable so that you can adjust the way in which information flows from one user to the next.

Customizable -- IOS/Track is fully customizable. No programming is necessary. You can add, remove, or edit values for all fields that have a predefined set of values. The workflow is designed so that it can be adjusted to meet your unique business processes, and readjust it at any time in the future if your process changes. You can also design reports that give you the power and flexibility to manage all of your projects.

Reports and Charts -- IOS/Track utilizes Crystal Reports to generate real-time, powerful and accurate charts. IOS/Track's reporting tools allow your business to eliminate the manual creation of graphs, and spreadsheets of bugs, problems, and version enhancements, while at the same time providing your business with the ability to create management level reporting.

Searchable Knowledge Database -- Employees can use free text queries to search your custom knowledge base of bug, problem, defect, or version enhancement information.

Security -- Served from a highly secure web data center. Access is only permitted to those users with a username and password. SSL installed upon request.

Web Based Administration -- The administration of the system can be done from anywhere at anytime with a browser, and without the need of a tech administrator, or separate software.

Submit Problem, Bug, Defect, or Version Enhancements -- Customers, staff, and employees can submit an issue to your technical staff for resolution and receive a ticket number for future reference.

Ticket Operations --

• Submit and Assign Problem Reports.
• Search for current or past Problem Reports.
• Escalate Problem Reports to management.
• Re-assign Problem Reports to the appropriate staff member.
• Tracks the Problem Report through investigation, resolution, and verification.

Automatic Notification -- IOS/Track automatically notifies users by email regarding the status of a process. Simply choose the specified events such as when a case is assigned to you or when a reported problem is solved. Emails are sent automatically when the events occur.

Prioritizing -- IOS/Track classifies problems according to their priority so all your team members know which problems and bugs are mission critical and how to best allocate their time.

Customer Reporting -- Let customers submit problems, bugs, defects and feature enhancements directly into your system.

History -- IOS/Track stores a complete history of each Problem Report so you can find all past Problem Reports and all of their information.

Multiple Types of Entries -- Submit problems, bugs, defects, enhancement requests, and general issues.

Free Upgrades -- All upgrades of our applications are free to our customers. There are no fees to pay or software to install.

Permissions -- Administrator can limit the amount of information available to users.

Profile -- You can add/remove/edit users of the system.

ASP Benefits

No Software Or Hardware To Purchase Or Manage -- We manage the server for you so you can focus on what's important to your business instead of having to worry about your server uptime.

No Expensive and Time-Consuming Installation -- With hosted applications all the installation is done by us, so you can save valuable IT resources that would normally be used to install a licensed software application.

No Large Acquisition Cost -- You pay only a small monthly fee instead of a large up-front investment for a licensed software program.

Lower IT Costs -- While licensing software allows you to host the application on your own server, there is less overhead fees and server maintenance when we host the application for you.

Free Upgrades -- All upgrades of our applications are free to our customers. There are no fees to pay or software to install.

How To Get Started

Set Up An Evaluation Site -- An evaluation site is the full IOS/Track application available for your business to test out on a limited time basis. This allows you to see all of what IOS/Track can do, with absolutely no obligation to buy. To set up an evaluation site, go to www.ecentra.com and fill out the short evaluation form. We will have your evaluation site up and running within a couple of hours.

Review Evaluation Site -- Once you have setup your evaluation site, go through the entire application to see the entire range of features and functions that will benefit your business and to see what changes could be made to best fit your business needs.

Order -- If you like what you see and are ready to take full advantage of IOS/Track, then contact us and we will get you setup with your own IOS/Track application.

Customize -- Once you order, we take all the suggestions you made during the review process and customize IOS/Track, so that IOS/Track will be the problem tracking application that you need to maximize the performance of your business.

Security

IOS/Track -- IOS/Track is secured by SSL technology, so that no one can have access to your information other than your authorized personnel. All IOS/Track customers have their own unique database so that their is no way other IOS/Track users would be able to access your company's information.

Interobject Systems Servers -- All IOS/Tract servers are located at Exodus, a secure, state of the art facility with full-time operational management and redundant features such as mirrored drives and servers, back-up generators, etc. There are security guards and security cameras that operate 24x7 to insure the physical safety of the server rooms. The cages where our servers are stored are always locked and only authorized personnel are allowed to enter the cage to work on the server. Exodus hosts some of the major Internet sites like Geocities and eBay, so they have excellent references.

Interobject Systems will oversee the operation and management of the site delivery system to ensure its proper operation.

System Requirements

Hosted: Since IOS/Track is offered as a hosted application, there are no System Requirements for IOS/Track other than a standard web browser.

Licensed: To host a licensed version of IOS/Support on your own server:

Minimum System Requirements:

Server
Hardware:
Processor: Intel Pentium processor (or equivalent)
Disk Space: 30 MB
Minimum Memory: 32 MB for NT4, 64 MB for Win2000
Recommended Memory: 64 MB

Software
For Windows NT 4.0:
Microsoft Windows NT 4.0 server with Service Pack 6
Option pack 4 (WWW Server, Index Server)
SQL Server 7.0 with Service Pack 2
Seagate Crystal Reports Distribution or Developer 7

For Windows 2000:
Microsoft Windows 2000 Server or Advance Server
SQL Server 7.0 with Service Pack 2
Seagate Crystal Report Distribution or Developer 7

Client
Browser:
Internet Explorer 4.0 or above
Netscape Navigator 4.02 or above

IOS/Track is Electronically Delivered Only