This workshop will teach you about interpersonal skills in spoken communications. These skills will help you in day-to-day life and specifically in on-the-job situations. This course covers Telephone Facilitation.

Course Instructor: Harvey Schmelter-Davis

Harvey Schmelter-Davis NCC, GCDF, DCC, is the senior practitioner-in-residence at the Heldrich Center for Workforce Development at Rutgers University Heldrich Workforce Center Registry, New Brunswick, NJ. Harvey specializes in Global Career Development Facilitation Instructor Training and has developed Fast Track Course for Career Development Facilitators.