A complete help desk & LAN inventory solution for both external and internal support

NetKeeper Help Desk Captain provides you with more benefits than any other help desk software solution for the price. Why spend more? NetKeeper Help Desk Captain will help you provide better support and increase user satisfaction.

BENEFITS

A fully integrated, ready to use system right out of the box. No special training is necessary.

Manage high call volume quickly with ease. Customer names and data can be entered on the fly

Quick access to solutions. Simply click on SolutionsKeeper™ - the knowledge tree of problems & solutions

Reduce support time. Easy access to all information for the end user: previous calls, assigned inventory etc

Customer management to keep track of details such as training, updates or company mailing list and more

Truly multi user program. Update and add techs while the help desk is in full operation

Reduce staff involvement. Self service support with the unlimited user entry module

Security. Help Desk security options control access to the database for each staff member

HELP DESK FEATURES

• Maintains a history of calls, solutions,work orders, type, department, date and more
• Customizable fields on forms and lists
• Tracks all calls (no falling through the cracks). Builds meaningful statistics of all calls
• Full and speedy text search for service calls, solutions and more
• Fully integrated with inventory and audit information, user information & more
• User definable fields. NetKeeper allows you to customize fields in data entry forms
• User definable sort orders on lists
• NetKeeper Help Desk Captain tracks:
  • Outstanding requests for service
  • Status of every call
  • Equipment history including location changes, tax, leasing and purchase information
  • Costs and charge back rates for work orders
• Customer contact management
• Customer satisfaction tracking and feedback
• Training & to-do
  • Assigns & tracks training of users
  • Tracks dates of courses both on and off site
  • Tracks To Do items by type and date--a check list of things to do for each help desk technician
• User entry--the "Self Service" Help Desk
• NetKeeper Help Desk Captain Includes (unlimited version):
  • E-mail for e-mail notification
  • Alpha numeric page software for pager notification
  • Unlimited user entry module for reporting user self service of call entry and resolution
  • Automatic LAN inventory
  • Includes 200 workstations LAN audit
  • Year 2000 automatic audit of hardware
  • Custom Report Writer
  • Automatic Top 10 FAQ
  • Automatic contact dialer
  • User designable forms and tables
• NetKeeper Help Desk Captain includes (one seat version):
  • Unlimited user entry module for reporting user self service of call entry and resolution
  • Custom Report Writer
  • Automatic Top 10 FAQ
  • Automatic contact dialer
  • User designable forms and tables
  • Easy scalability to full version
• Inventory--product inventory for customer support
• LAN & stand alone auditing
• Purchase order tracking
• E-mail & paging
• Reports for service calls, work orders, purchase orders,customer information,customer satisfaction, inventory and LAN inventory. Custom report writer to make reports using any fields in the program. Multiple sort orders and filters
• Compact, clean and easy installation

NetKeeper provides a true multi user multi threaded database. End users and support personnel can simultaneously create reports, enter data and automatically collect workstation data.

SYSTEM REQUIREMENTS

386+PC for all users with either DOS 3.0+, Widows 3.x, Win95, WinNT, Windows for Workgroups, or OS/2 • Minimum of 8M RAM, 9M hard disk space (Server) • Novell, Netware 2.x,3.x,4.x, Lite, Windows NT Server 3.5+, OS/2 v2.1+, VINES, LANtastic, LAN Server, or NetBIOS / NetBEUI network • Supports mail systems based on SMTP/POP, MAPI, VIM, MHS or Banyan Vines.