NetKeeper Captain CRM offers a complete Customer Relations Management and Business Development software solution.

NetKeeper Captain CRM while maintaining its deep roots in help desk/CRM technology developed in NetKeeper Help Desk Captain and NetKeeper Help Desk Pro offers a well integrated customer centered business solution. NetKeeper Captain CRM creates a closed loop seamless flow of information from customer service and support to business development, marketing and sales. It is the logical next step in e business software development.

NetKeeper Captain CRM is targeted to organizations requiring a synergistic solution that efficiently unites the various organizational elements necessary to complete the business cycle. NetKeeper empowers staff at every level with up-to-the-minute information and in-depth customer and product knowledge for quick and accurate problem resolution and greater sales and marketing opportunities. The program provides an innovative and practical BDC (Business Development Console) that keeps all the resources necessary to run an effective business in one program and on one screen.

NetKeeper Captain CRM supports worldwide data replication. Business professionals and support staff have access to all program data on portable computers or hand-helds even when they are not connected to the main database. NetKeeper enables professionals to continue working while at a customer site or when there are no connections available to the corporate WAN or WEB. Staff can continue working anywhere at any time.

NetKeeper Captain CRM is a powerful multi-site, multi tasking software application that maintains its' innovative thin client/ thin program design both on the WEB and on the LAN making for easy installation and maintenance. Businesses have the best of breed in NetKeeper and can use the richer Windows LAN interface with its superior speed and multiple window and lookup displays and at the same time have all the data, available through a WEB browser. The entire application is server based with no dlls installed or overwritten on the user's computer. NetKeeper Captain interfaces with Microsoft OutLook and other mail clients to merge the mail information into the business development data. NetKeeper's innovative and practical approach keeps all the business development data in one database that can be shared through the LAN, WAN or WEB.

ADVANTAGES

Easy to Implement

• Ready to run. NetKeeper is a thin client/ program and installs only on the server. Install NetKeeper, migrate existing data to it, and train your staff within days.
• Links to other programs such as your accounting.NetKeeper links with the click of a button to any SQL based programs.

Easy to Use

• Easy access to all information for customer support on the service call screen.
• Easy access to business development opportunities all on one screen.
• Multi-tasking - no need to close down one job to start another.
• Customer self service features via Internet to reduce staff involvement.
• Automatic FAQ (frequently asked questions) generation to LAN and Internet.
• Customizable Fields.
• Automatic Queue Assignment of Work Orders.
• Automatic notification of techs of incoming calls anywhere on the LAN.

Business Development

• Empowers staff at every level with up-to-the-minute information and in-depth customer and product knowledge for quick and accurate customer management and greater sales and marketing opportunities.
• Add or modify customer information on the fly.
• Categorize customers by user defined criteria in groups and with keywords.
• Unlimited contacts per customer.
• Real time access to information.

Makes Use of Staff Efficiently & Effectively

• Saves Substantial Human and Technical Resources.
• Manages high call volumes from one or many sites (Follow the Sun).
• Switches staff from one site to another at peak times with full access to local inventory & service call data.
• Supports multiple help desks in your organization.Shares or keeps separate databases for each site.

Reduces Support Time

• Saves Time Logging Calls.
• Groups all end users reporting the same problem to the same service call.
• Instant problem resolution using SolutionsKeeper.
• Specifies separate priorities for Service Calls and Work Orders so that staff can resolve work orders and calls in the most economical and advantageous manner.

Customer Self Service - Reduces staff involvement. Reduces help desk costs.

• End user self service via LAN, WAN or Internet.
• End user access to SolutionsKeeper - the knowledge tree and data base of help desk solutions.
• Automatic, definable and separate priority escalations for service calls and work orders.
• Automatic e-mail and paging for calls and work orders reaching a pre defined (customizable) priority.

Efficient Staff Management - Work Orders with Queue Assignment

• Add work orders that are not attached to a service call.
• Queues of work orders in order of priority for each technician.

Quick Access to All Data on the Service Call Screen

• FastSearch, text & multiple word retrieval system.
• Lookups for quick data entry on many fields.
• Lookups of user information, location, equipment data, financial and lease data, location history.
• Links to external data sources.

Keeps Tight Control of Costs and Help Desk Efficiency

• Chargeback information - work order costs by time, chargeback rate and parts for each work order.
• Customizable time tracking - accounts for holidays, weekends to calculate exact time the case is open.
• Builds statistics of user satisfaction by case, technician, problem type, date, location and more.
• Customizable reports to track help desk statistics.

Netkeeper E-mail Server & Netkeeper Page Server- Included

Fully multi-user programs that send e-mail and pager messages via your network's e-mail system or on all standard alpha numeric pager systems to notify help desk personnel that a new service request has been logged in. Netkeeper Page Server only needs one modem to serve all local and remote users.

SYSTEM REQUIREMENTS