Automatic Incoming E-mail Processing System

The NetKeeper HD Mail system automatically scans incoming mail into specific mail boxes and creates intelligent matching service requests based on rules that you define.

NetKeeper HD Mail makes customer service centers more productive and efficient. A sophisticated automation and artificial intelligence system to process incoming WEB and e-mail messages to the support center, NetKeeper allows end users to send e-mails to multiple addresses within the system. NetKeeper HD Mail will automatically create service requests based on the type of request as the e-mail is received. Using intelligent business rules set up by the service center administrator, the system automatically assigns the service request to a tech or service queue. NetKeeper allow customer service reps with different skill levels to handle different message types. NetKeeper responds automatically with a message based on the type of incoming e-mail so that end users receive immediate feedback. . The system automatically notifies techs via e-mail or alphanumeric paging of work orders.

NetKeeper HD Mail supports multiple e-mail addresses. Each address can correspond to a different request type. This provides the necessary flexibility to handle the many types of requests your customers or employees may have.

Different mail boxes for service requests with different priorities are automatically assigned to support staff. The system routes incoming messages based on any part of the e-mail message such as type request or customer information or from customer information previously stored in the NetKeeper customer database. The incoming e-mail requests appear the same as service requests entered by the staff in the NetKeeper Help Desk and CRM programs. NetKeeper HD Mail automatically attaches the service request to the correct customer account so that the staff can view the customer's record of previous requests and resolutions. NetKeeper HD Mail also attaches the entire e-mail message to service call in the user's own words. The technicians can re-assign, modify, send e-mail responses or close the service requests created by NetKeeper HD Mail.

NetKeeper HD Mail attaches the entire e-mail message to service requests created by the HD mail program so you can read the request in the user's own words. Help Desk techs can re-assign or modify the service requests that are created by NetKeeper HD Mail.

NetKeeper HD Mail is an important tool for the business management team. NetKeeper HD Mail archives the incoming e-mail in database format to keep track of critical information, such as customer histories, messages in different queues and categories and the number of messages processed per day and per agent. The information collected by NetKeeper, available historically and in "real time", is useful in making business decisions market trend detection and product development.

Netkeeper HD Mail Pro

Automatically scans incoming mail into specific mailboxes and creates matching service requests in the NetKeeper Help Desk. Directs e-mail to the correct queues. Generates appropriate e-mail replies according to message type and pre defined rules. Parses e-mail information into NetKeeper contact and service request fields in database.

SYSTEM REQUIREMENTS