Maintenance Plans

One Year Silver Maintenance
This allows you to receive all product upgrades and updates, 6 free telephone support inquiries, free email support and unlimited access to our online knowledge base and forum.

One Year Gold Maintenance
This allows you to receive all product upgrades and updates, unlimited telephone support inquiries, free email support and unlimited access to our online knowledge base and forum.

One Year Platinum Maintenance
This allows you to receive all product upgrades and updates, unlimited priority telephone support from our senior-level support engineers with an average queue time of less than one minute, free dedicated priority email support with response under one hour, extended support hours (6AM to 5PM Pacific Time), beta release invitations and unlimited access to our online knowledge base and forum.

Features	Bronze	Silver	Gold	Platinum
Product Updates and Upgrades
Email Support
Telephone Support M/F 7AM to 4PM Pacific Time	$99/inquiry	6 inquiries	Unlimited inquiries	Unlimited inquiries
Knowledge Base Access
Forum Access
Dedicated Priority Email Support
Dedicated Priority Telephone Support
Extended Support Hours M/F 6AM to 5PM Pacific Time
Senior Engineer Support Team/font>
Email Project for Analysis
Invitation to Beta Releases

RoboDemo Technical Overview

Hardware

• Windows 95, 98, Me, NT, 2000, or XP
• 32/64 MB of memory (64/128 MB recommended)
• 12.5 MB available disk space
• Pentium II 200MHz or faster processor

• Internet Explorer 4.0 or later
• Microphone for recording sound
• Speakers and sound card
• Internet connection to obtain software updates and to publish movies to the Web
• Mouse or other pointing device