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ServiceIT

Get the complete help desk solution!

ServiceIT is a complete, knowledge-based help desk solution that empoweres you to quickly resolve problems, manage corporate assets, and achieve the highest level of productivity. With support for Windows NT and Web-based environments, this open and scalable solution improves customer satisfaction, increases availability, downtime and maximizing productivity.

ServiceIT Benefits

  • Reduce support costs by automating the entire help desk process, from routing a call, to escalating a service request, to resolving a problem. This allows uniform and timely responses to customer requests, effectively maximizing user productivity while reducing costly downtime.

  • Improve productivity levels by empowering you help desk analysts and end users with flexible and intuitive problem resolution and self-learning knowledge tools. ServiceIT excels in sharing mission-critical information, delivering Just-In-Time support when and where it's needed most.

  • Meet your evolving business needs through flexible and adaptive knowledge and problem management. ServiceIT's problem resolution system--Experience Based Reasoning (EBR)--adapts to new business situations by "learning" from experience, tailoring your help desk to effectively maintain your critical business systems.

    • Go to the ServiceIT Features Page

    Minimum System Requirements: Windows NT 3.51 or higher • Windows NT, 98,95 • MS Explorer 3.0+; Netscape Navigator 3.0+

    ServiceIT v4.31 Helpdesk Workgroup Edition 3 User....$6495
    ServiceIT v4.31 Helpdesk Workgroup Edition 5 User....$10,495

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