Triage lets you add Automated Technical Support to your applications

Triage

A dose of preventive medicine to aid in pro-active problem management

Triage is a diagnostic software toolset that collects ALL the information needed to correctly diagnose technical support problems, including software installation and configuration problems. Designed specifically for software vendors, the customizable Triage toolset enables software vendors to bundle (royalty-free) an application-specific diagnostic tool with their software products.

How Can Triage Help You?

Lets you customize an application-specific diagnostic tool to ship royalty-free with your products
Eliminates the time consuming data gathering process
Collects ALL the information you need to diagnose a problem
Quickly pinpoints software installation and configuration problems
Reduces support calls from hours to minutes
Enables your support team to deliver quick and accurate solutions

Complete and Accurate Problem Analysis

Triage circumvents the need to spend hours on the phone to accurately identify installation and configuration problems.

Triage can identify:

Bad or missing DLLs and drivers
Multiple versions of a DLL
Failure to register an OCX
Disconnected shortcuts
Invalid or missing registry keys
Missing or invalid entries in system files
Missing application files
Missing fonts
Incorrect operating system settings
Incorrect or incomplete environment variable settings and much more.

Triage Features and Benefits
Four Easy Steps to Problem Diagnosis using Triage
Distributing Triage

System Requirements: Windows 95/98/NT, 3 MB free disk space, 16 MB RAM

This product is delivered by eletronic download.

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